“A bad system will beat a good person every time.” — W. Edwards Deming We recently decided to switch our cell phone carrier. It was… an experience. After a few hours of automated menus, AI chatbots, and endless transfers, my wife calmly declared, “We are never doing this again.” The small monthly savings were not […]
Have you tried, trying harder? Read More »
“Not everything that can be counted counts, and not everything that counts can be counted. Albert Einstein In 1975, British economist Charles Goodhart made a now-famous observation: “When a measure becomes a target, it ceases to be a good measure.” This axiom soon became known as Goodhart’s Law, and it explains a problem that many
Metric Mayhem: When Hitting the Target Misses the Point. Read More »
“Choose a job you love and you will never have to work a day in your life.” Confucius I have virtually no mechanical skills. I can pump gas and refill windshield washer fluid. Once, I successfully replaced a cabin air filter and was so proud I considered opening my own garage. My mechanical aptitude leaves
“While burnout manifest in individuals, it originates in systems.” – Christine Sinsky, MD On a recent Tim Ferriss podcast, fantasy author Brandon Sanderson—who writes an incredible 300,000 to 400,000 words a year—shared how he built a company designed to let him do what he does best: write. Every aspect of his business is structured to
“Culture eats strategy for breakfast” – Peter Drucker Every winter, we hear tragic stories of families falling ill—or worse—due to carbon monoxide poisoning. It’s terrifying how something you can’t see, smell, or taste can have such devastating effects. Culture in an organization is a lot like that. You can’t physically see it, but you can
The Hidden Framework: Building a Strong Culture from Within Read More »
Strong leaders take responsibility for the good and the bad
The Courage to Lead Read More »
Leaders need to harness the power of emotions to build connection
There’s No Crying in Leadership! Read More »
Recognition is the currency of engagement and change
Show me the money! Read More »
“Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose.” Steve Jobs A little over a year and a half ago, my professional trajectory took a major U-turn. Up until then I felt like I was on a good path, had
I’m Thankful I Lost My Job Read More »
Is your company getting in the way of innovation?
4 Ways to Kill Innovation in Your Company Read More »
